Viber™

The Viber™ integration allows:

• sending personalized messages in the messenger;
• segmenting the audience based on user behavior;
• using the Viber channel in scenarios;
• collecting statistics and analyzing data.

The integration works through providers: Devino Telecom, SMS Traffic, MTS OmniChannel or Rapporto.

Connections

Register an account with a provider, then set up a connection:

• Connection to Devino Telecom
• Connection to SMS Traffic
• Connection to MTS OmniChannel
• Connection to Rapporto

info

Message costs are determined by the provider. Altcraft does not charge additional fees.

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Step 1. Opening the integration

Navigate to Integrations. Click the Viber card:

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Setup via Devino

Step 2. Activation and adding a connection

Enable the activation switch. Click Add connection:

Click Add connection:

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Select an available connection:

No connections available

1. Click Create.
2. Enter the name and a description.
3. Enter the authorization data (API key or login/password).
4. Click Check.
5. If the data is valid — click Create.

Learn more — connection to Devino Telecom.

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Make sure the status is "active". Several accounts can be added. To remove one — click :

Click Save.

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Setup via SMSTraffic

Step 2. Activation and adding a connection

Enable the activation switch. Click Add connection:

Click Add connection:

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Select an available connection:

No connections available

1. Click Create.
2. Enter the name and a description.
3. Enter the login and password.
4. Click Check.
5. If the data is valid — click Create.

Learn more — connection to SMS Traffic.

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Send the Callback URL to technical support:

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Make sure the status is "active". Click Save:

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Setup via MTS OmniChannel

Step 2. Activation and adding a connection

Enable the activation switch. Click Add connection:

Click Add connection:

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Select an available connection:

No connections available

1. Click Create.
2. Enter the name and a description.
3. Enter the login and password.
4. Click Check.
5. If the data is valid — click Create.

Learn more — connection to MTS OmniChannel.

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Report the Callback URL to technical support. Specify the message limit per second (0 by default — no limit). In the class field, specify the routing parameter:

Click Save.

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Setup via Rapporto

Step 2. Activation and adding a connection

Enable the activation switch. Click Add connection:

Click Add connection:

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Select an available connection:

No connections available

1. Click Create.
2. Enter the name and a description.
3. Enter the service ID and password.
4. Click Check.
5. If the data is valid — click Create.

Learn more — connection to Rapporto.

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Report the Callback URL to technical support. Make sure the status is "active":

Click Save.

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Finishing the setup

After setting up the integration, add the Viber channel to the resource.

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* Viber™ is a trademark of Rakuten Group, Inc. Blocked in the Russian Federation.