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Telegram Bot: a Guide for the First Campaign

A bot is a direct channel that allows you to personally send messages to subscribers who have entered into a chat with the bot. Read this guide to set your first campaign using the Telegram bot.

Step 1. Create a bot and get a token​

1. Log in to Telegram, enter @BotFather in the search box and select the desired bot.

2. Start a dialogue with the bot by clicking the START button in the chat. Then send the /newbot command to it. Enter the name and then the username for your new bot. Please note that the username must end with "bot" or "Bot". Copy the received bot token:

Step 2. Subscribe your customers to this Telegram Bot​

Go to the «Data» → «Profile database» and create a new database. The data of users subscribed to the bot will be stored here, as well as their Telegram IDs.

Then in the «Resources» section create a new resource or select a pre-existing one. Use Telegram Bot as a channel:

Add the necessary databases in the basic settings. Specify the default tracking domain that will process subscribers' clicks on the links in your Telegram Bot messages.

Add the bot token copied from Telegram and save the resource:

Now you need to import user data into the database by subscribing them to the resource.

info

Please note that the platform only sends Telegram campaigns. Subscriber data is collected and transmitted to the platform on the client side. Read more about how to do this in the Telegram documentation.

Example of getting a user's chat_id using the getUpdates method

Method: POST

URL:

https://api.telegram.org/bot<bot_token>/getUpdates

Response:

{
    "ok": true,
    "result": [
        {
            "update_id": 262756455,
            "message": {
                "message_id": 47,
                "from": {
                    "id": <chat_id>,
                    "is_bot": false,
                    "first_name": "John",
                    "last_name": "Doe",
                    "username": "john_doe",
                    "language_code": "en"
                },
                "chat": {
                    "id": <chat_id>,
                    "first_name": "John",
                    "last_name": "Doe",
                    "username": "john_doe",
                    "type": "private"
                },
                "date": 1652284613,
                "text": "Hello, world"
            }
        }
    ]
}

<chat_id> is a unique identifier for a chat with a specific user. You need to pass it to the platform.

Step 3. Create a template​

Go to the «Templates» section. When creating a new template, select the Telegram Bot channel and add this channel to a pre-existing template. Select the content type in the Telegram version of the template:

You can add data of a particular customer, as well as dynamic text content from external sources.

Step 4. Configure and launch a campaign​

Open the section «Campaigns» and select the distribution method: broadcast, regular or trigger campaign.

Create a new campaign. After filling in the basic settings, you need to:

  1. Choose Telegram Bot as a communication channel

  2. Select a previously configured subscription resource and target audience

  3. Add a message template to your campaign

  4. Set a schedule

When the campaign is fully configured, save it. It will be displayed in the list of campaigns of the corresponding type. There is a quick action menu on the right side of each entry. By its means, you can send test message and, if everything is good, activate your actual campaign :

Step 5. Evaluate your campaign effectiveness​

To evaluate the result of your campaign, use the «Analytics» section in the main menu of the platform. A summary report provides the analysis of one or more campaigns.

To make grouping easier, you can select a preset of indicators for Telegram Bot. You will see the data on the number of sent, delivered or undelivered messages in the table, as well as information on unique clicks and openings.

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