Undeliveries report

Description

Undeliveries report displays information about number of Email, SMS and Push messages that could not reach subscribers.

Most recent undelivery reasons are:

Channel	Reasons
Email	Maximum number of attempts to send message has been reached Message has not been sent until end of its lifetime (24 hours) Message has been removed from messages queue by user Message has been sent to mailbox which does not exists
SMS	Study your provider's documentation
Push	Invalid push token in a resource subscription

Report settings

At the top of the page, select the period for the report.

You can group information by one or all campaigns, also you can use grouping by from domain or by IP address which was used for sending.

info

You can download this report in MS Excel or CSV formats

Table

The following information is displayed in the table:

• Group by — selected campaign (or "all campaigns");
• To domain — receiving email domain;
• Bounce text — message from email provider about temporary unavailability of the recipient mailbox;
• Amount — number of replies.